> For the complete documentation index, see [llms.txt](https://legal.skypaybd.top/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://legal.skypaybd.top/legal-policies/privacy-policy.md).

# Privacy Policy

This policy explains how SkyPay - BD collects, stores, displays, and uses merchant and transaction-related information in connection with its platform.

## 1. Identity Data Capture & Collection

To activate gateway checkout services and support accountability between merchants and customers, SkyPay collects and stores the following contact details when a merchant initializes a brand:

* Merchant WhatsApp contact number.
* Merchant telephone support number.
* Official customer-support email address.

Merchants must ensure that the information they submit is accurate, current, and authorized for the stated business use.

## 2. Checkout Display & Consumer Transparency

Merchant contact details are stored in SkyPay's operational database and may be displayed on customer-facing checkout pages.

**Transaction support requirement:** Displaying verified contact information is intended to give customers a direct way to contact the merchant when a network interruption, mobile-operator delay, or unconfirmed settlement status occurs. This can help resolve payment questions and reduce avoidable disputes.

Merchants are responsible for providing contact details that are monitored and able to receive customer enquiries.

## 3. Infrastructure Integrity & Confidentiality

SkyPay uses relational databases and operational access controls to help protect credentials, operational keys, merchant profiles, and transaction records.

SkyPay does not sell or commercially distribute merchant contact profiles or platform telemetry to third-party advertising brokers or monetization exchanges.

## 4. Use and Protection of Information

Information is used to operate checkout services, display merchant support details, maintain transaction records, investigate operational issues, prevent abuse, and provide customer support. Access should be limited to authorized operational purposes.

No online service can guarantee absolute security. Merchants should protect their account credentials and promptly report suspected unauthorized access through official support channels.

## 5. Policy Updates

SkyPay may update this policy as platform operations or applicable requirements change. The current version published in this Compliance Center applies to use of the platform.

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